hr777's Privacy Policy

1 What personal information we collect

When opening an account and using services on hr777, we may collect the following types of information:

• Identity Information: Your full name, date of birth, and details from your national ID card or passport (for age verification).
• Contact Information: Mobile number and email address — required for account verification and support.
• Financial Information: bKash, Nagad, Rocket, and Upay numbers or account identifiers — for processing transactions.
• Account Information: Username, encrypted password, deposit and withdrawal history, and betting records.
• Technical Information: IP address, device type, browser version, operating system, and access times.
• Behavioural Information: Time spent on the site, pages viewed, preferred game categories, and navigation patterns.

Information we do not collect

We never collect your full bank card number, CVV code, or internet banking password. For payment transactions, we work only through registered mobile payment services (bKash, Nagad, Rocket, Upay) and rely on the security measures those platforms have in place.

2 How we collect your information

hr777 may collect your information through various methods:

• Information you provide directly: When filling in the account registration form, updating your profile, uploading age verification documents, or requesting support via live chat or email, you voluntarily provide this information.
• Automatic data collection: When you browse our website, technical and behavioural information is automatically collected through cookies, web beacons, and log files.
• Information from third parties: Confirmation of your identity and transactions may be received through identity verification services or payment processors.
• Gaming activity: Your play history, win and loss records, and bonus usage details are automatically stored in our system.

3 Why we use your information

hr777 uses the information it collects only for legitimate and necessary purposes. The main purposes are described below:

• Account management and verification: Creating your account, verifying your identity, ensuring login security, and helping you recover your password when needed.
• Processing financial transactions: Handling deposits and withdrawals, issuing bonuses, and managing all financial activity smoothly.
• Customer support: Resolving your issues via live chat and email, and providing accurate responses to your complaints or queries.
• Security and fraud prevention: Detecting and preventing account fraud, money laundering, and other illegal activities.
• Responsible gaming monitoring: Identifying problematic gambling behaviour, providing support to players, and ensuring the self-exclusion facility is in place.
• Service improvement: Analysing user experience to continuously improve the site's functionality and gaming experience.
• Marketing communications: With your consent, sending information about promotional offers, bonuses, and updates. You will always have the option to stop receiving these communications at any time.

4 When and with whom information is shared

hr777 never sells, rents, or transfers your personal information to unauthorised third parties. However, sharing may be necessary in the limited circumstances below:

• Payment service providers: The minimum information necessary to process transactions is shared with bKash, Nagad, Rocket, and Upay. They follow their own privacy policies.
• Identity verification services: Relevant information may be shared with authorised verification agencies for the purpose of confirming age and identity.
• Game software providers: Providers such as Pragmatic Play, JILI, PG Soft, Spribe, and Evolution Gaming may have access to certain technical data in order to operate the games.
• Legal obligations: Information may be shared with authorities when required to comply with a court order, regulatory directive, or applicable law.
• Business transfers: In the event of a merger, acquisition, or asset transfer, your information may be transferred to the new entity, but all protections under this policy will continue to apply.

Outside the circumstances listed above, your information will not be shared with any third party without your explicit written consent.

5 How cookies are used

Cookies are small text files stored on your device that help our website function more effectively. hr777 uses the following types of cookies:

• Essential cookies: These are necessary for maintaining login sessions, security verification, and the basic functionality of the site. These cookies cannot be turned off.
• Functionality cookies: Used to remember your preferences, language settings, and other personalised settings.
• Analytics cookies: Used to understand site traffic, user behaviour, and which pages are viewed most.

You can manage non-essential cookies through your browser settings. However, doing so may limit some features of the site.

6 How we keep your information secure

hr777 treats the security of your personal information as its highest priority. We apply the following technical and organisational security measures:

• SSL/TLS Encryption: All data transfers are protected by industry-standard SSL encryption, which keeps communication between your browser and our servers secure.
• Password hashing: Your password is never stored in plain text — strong cryptographic hashing algorithms are used.
• Access controls: Only authorised staff can access your information, and every access is logged and monitored.
• Regular security audits: Our systems undergo regular security testing and any vulnerabilities are addressed immediately.
• Data retention period: Information is retained while your account is active and, after account closure, for a set period to meet legal obligations. Once that period ends, your data is securely deleted.

While we take the highest security measures, it is not possible to guarantee 100% security for data transmission over the internet. Therefore, keeping your login credentials confidential and notifying us if you notice any suspicious activity is also important for your own protection.

7 Your rights over your personal information

As a user of hr777, you have important rights over your own information:

• Right to access: If you want to know what information we hold about you, contact us. We will provide it to you within a reasonable time.
• Right to correction: If any of your information is incorrect or incomplete, you can request that it be corrected.
• Right to deletion: In certain circumstances you can request that your information be deleted, however it is our responsibility to retain information needed to meet legal obligations.
• Right to restrict processing: You can request that we stop or limit the use of your information for specific purposes.
• Right to opt out of marketing communications: If you want to stop receiving promotional emails and messages at any time, let our support team know.
• Right to data portability: You can request a copy of your data in a common format.

To exercise any of the rights above, email [email protected] or contact us via live chat. We are obliged to respond to your request, though identity verification may be required.

8 Policy regarding those under 21

hr777's services are intended solely for adults aged 21 and over. We never knowingly collect personal information from minors or allow them to open an account.

Age verification is mandatory at registration. If we suspect that a user has opened an account by providing a false age, we reserve the right to suspend the account until verification is completed.

If you believe a minor is using our services, please contact us — we will take immediate action and delete the relevant information.

9 Privacy of financial transactions

hr777 handles transactions through Bangladesh's most widely used mobile payment services. Important information about our payment policy:

• Minimum deposit: ৳200 (for all payment methods).
• Minimum withdrawal: ৳1,000.
• Typical withdrawal time: 10–45 minutes.
• Supported methods: bKash, Nagad, Rocket, and Upay.
• We never ask for your full mobile banking PIN or password.
• Records of every transaction are stored on secure servers, and you can view your transaction history whenever needed.

Payment service providers (bKash, Nagad, Rocket, Upay) follow their own privacy policies. We rely on their services but are not responsible for their data management.

10 Privacy Policy Update Procedure

hr777 reserves the right to change or update this privacy policy from time to time. This policy may change due to service improvements, technological changes, or legal requirements.

For any significant changes, we will:

• Update the "Last Updated" date on this page.
• Notify registered users by email or through live chat.
• May display a notification when you log in to the site.

If you continue to use the site after changes are made, you will be considered to have agreed to the new policy. If you object to the changes, please contact us or stop using the service.